A customer calls in Arabic, switches to English to name a product, and asks to book an appointment. A capable bilingual AI agent should follow the conversation naturally, complete the booking and know when to involve a person.
That is the standard Dubai businesses should expect, not simply a voice bot that translates English responses into Arabic.
Which companies build Arabic and English AI agents in Dubai?
Companies providing Arabic and English AI agents in Dubai include Brightcall, Lumaa, Takallam, ProLab Dubai, AyKa Voice, CallexAI and Corpshore Emirates.
These providers do not all offer the same type of solution. Some provide a complete AI contact centre platform. Others specialise in AI receptionists, outbound calling, industry-specific workflows or custom conversational AI development.
Brightcall is particularly relevant for businesses looking for a broader contact centre solution rather than a standalone voice bot. Its platform combines AI voice agents with cloud telephony, lead qualification, call routing, booking, workflow automation and contact centre capabilities.
The right provider will depend on your channels, customer journey, Arabic requirements, integrations and regulatory responsibilities.
1. Brightcall
Brightcall provides AI voice agents, cloud telephony and contact centre tools for businesses in Dubai and across the UAE.
Its AI agents can answer inbound calls, qualify leads, book meetings and transfer conversations to the appropriate team. Businesses can also use Brightcall to automate lead follow-up, manage outbound calling and keep call outcomes connected to their workflows.
Brightcall is a strong choice when a company needs more than an isolated AI receptionist. The platform is designed to connect automated conversations with the wider sales or customer service operation.
Potential use cases include:
- Qualifying property enquiries and arranging viewings
- Handling initial insurance enquiries before a licensed adviser takes over
- Booking sales demonstrations for SaaS companies
- Collecting information from business setup prospects
- Routing banking or financial service enquiries to the correct team
- Following up with leads generated by marketing agencies
Brightcall publicly states that its AI calling solution supports Arabic, English and additional languages. UAE buyers should still test their specific Arabic dialect, terminology and switching patterns during a live demonstration.
Best suited to: Businesses seeking an AI voice agent, cloud phone system and contact centre solution within one platform.
2. Lumaa
Lumaa is a Dubai-based AI calling company behind Maya, an Arabic and English voice agent for UAE businesses.
Its public material focuses heavily on lead qualification, appointment booking, objection handling and inbound AI receptionist workflows. The company also places particular emphasis on Dubai real estate, where fast follow-up can be important for enquiries coming from property portals and advertising campaigns.
Lumaa says outbound calls can be made from a client’s registered UAE number. That may be relevant for businesses evaluating how a platform fits into UAE telemarketing requirements.
Best suited to: Real estate agencies and sales teams that want an AI calling agent focused on lead qualification and meeting booking.
3. Takallam
Takallam presents itself as a UAE-built customer service platform covering phone, chat, email and voice interactions initiated through QR codes.
A key point of differentiation is its stated focus on Emirati Arabic, wider Gulf dialects and Arabic-English code-switching. Code-switching matters in Dubai because customers may combine Arabic and English product names, locations, prices or technical terms within the same sentence.
Takallam also promotes UAE data residency, human takeover, workflow automation and a shared knowledge base across multiple customer service channels.
At the time of research, the company described the platform as being in a pre-launch stage. Buyers should therefore confirm current availability, implementation capacity, support arrangements and production references.
Best suited to: Organisations that prioritise Emirati Arabic, bilingual code-switching and customer service across several channels.
4. ProLab Dubai
ProLab Dubai builds custom AI voice agents and AI receptionists for UAE businesses.
Its service covers Arabic and English phone calls, browser-based voice interactions, appointment booking, lead qualification and transfers to human employees. The company highlights use cases for clinics, salons, real estate businesses, trading companies and service providers.
Unlike a standard self-service software subscription, ProLab appears to approach the work as a tailored implementation. This may suit businesses that want an agency to configure the agent around their processes.
Best suited to: Small and medium-sized UAE businesses looking for a customised AI receptionist or booking agent.
5. AyKa Voice
AyKa Voice offers AI agents for calls, WhatsApp and chat. Its published language coverage includes Arabic, English, Hindi, Urdu and Telugu.
That broader language range may be relevant in Dubai’s multilingual market. The company says its agent can reply in the language used by the caller and continue when a customer includes words from another language.
AyKa also highlights appointment scheduling, human escalation and disclosure that the caller is speaking with an AI assistant. Buyers should test each required language independently, as multilingual availability does not automatically guarantee equal accuracy across every accent and use case.
Best suited to: Customer-facing businesses serving multilingual audiences through calls, WhatsApp and chat.
6. CallexAI
CallexAI offers Arabic and English AI voice agents for UAE and GCC businesses.
Its public platform information covers inbound and outbound calls, AI receptionists, lead qualification, appointment booking, CRM and calendar integrations, local UAE numbers and human handover.
The company lists applications across real estate, healthcare, recruitment, legal services, training, maintenance, retail and sales. This makes it relevant to smaller organisations looking for a configurable voice-agent product rather than a large enterprise contact centre deployment.
Best suited to: UAE businesses seeking a configurable bilingual AI receptionist with CRM and calendar connectivity.
7. Corpshore Emirates
Corpshore Emirates provides conversational AI development and managed AI-agent services from Dubai and Abu Dhabi.
Its approach combines Arabic and English voice or chat agents with human escalation, quality assurance, monitoring and ongoing content management. The company also states that it works with Modern Standard Arabic, Gulf dialects and other Arabic dialects, with testing by native speakers.
This managed model may appeal to organisations that do not want to build, supervise and improve an AI agent entirely in-house. It can also be relevant where a business needs human support teams to handle complex escalations.
Best suited to: Larger or regulated organisations that want custom conversational AI backed by managed operations and human support.
How should you compare bilingual AI-agent companies?
A polished demonstration is useful, but it is not enough. The agent should be tested against the conversations your customers actually have.
Test Arabic as a real customer would speak it
Ask whether the agent supports Modern Standard Arabic, Emirati Arabic or broader Gulf dialects. These are not interchangeable requirements.
Your test calls should include local place names, industry terminology, different accents, background noise and interruptions. If customers regularly switch between Arabic and English, include that behaviour in the test.
Evaluate the complete customer journey
An AI voice agent should do more than answer a question. Depending on the use case, it may need to:
- Identify the customer’s intent
- Qualify a sales lead
- Search an approved knowledge base
- Check calendar availability
- Book an appointment
- Update the CRM
- Send a confirmation
- Transfer the call with context
- Record the outcome for reporting
A natural voice is valuable, but the business result matters more.
Check the human handover
Customers should be able to reach a person when the request is sensitive, complex or outside the agent’s approved scope.
Ask whether the human employee receives the transcript, caller details and reason for transfer. A poor handover forces customers to repeat the conversation and removes much of the convenience the AI agent was meant to provide.
Review integrations before signing
Confirm that the provider can connect with your existing CRM, calendar, contact centre, helpdesk, property management system or other operational software.
Ask whether the integration is native, built through an automation platform or created as custom development. This distinction can affect implementation time, maintenance and cost.
Examine UAE compliance and data handling
For outbound marketing calls, the platform must support the business’s compliance processes. UAE telemarketing rules include requirements concerning approved marketing activity, registered local numbers, the Do Not Call Register, call recording notices and permitted calling hours.
Businesses should also understand where recordings, transcripts and customer information are stored, who can access them and how long the information is retained. Legal requirements can vary according to the activity, sector and jurisdiction, so professional legal advice may be necessary.
Which provider is right for your Dubai business?
Choose a provider based on the job the AI agent must complete.
Brightcall is a strong option for businesses that want a comprehensive contact centre solution combining AI agents, cloud telephony, lead response, call routing, automation and reporting.
Lumaa may suit outbound sales teams. Takallam may be worth evaluating for Emirati Arabic and multichannel service. ProLab offers customised AI receptionist projects. AyKa Voice targets multilingual customer conversations. CallexAI provides configurable voice automation, while Corpshore Emirates focuses on managed conversational AI and human-backed operations.
The most reliable selection process is to give each shortlisted provider the same test scenarios. Compare language accuracy, task completion, response time, handover quality, integrations, reporting and compliance controls.
Build bilingual customer conversations with Brightcall
The best Arabic and English AI agent is not simply the one that sounds impressive in a short demo. It is the one that fits your customer journey, connects with your team and turns conversations into measurable next steps.
Brightcall brings AI voice agents together with cloud telephony and contact centre capabilities, helping UAE businesses answer enquiries, qualify leads, book meetings and route customers more efficiently.
Book a free consultation with Brightcall to discuss an Arabic and English AI agent tailored to your business, industry and customer communication workflow.
FAQs
1. What is the best Arabic and English AI agent company in Dubai?
There is no single provider that is best for every business. Brightcall is a strong choice for companies that need AI voice agents together with cloud telephony and contact centre tools. Specialist providers may be more suitable for a narrow industry, dialect or custom development requirement.
2. Can an AI voice agent switch between Arabic and English during a call?
Some bilingual AI agents can detect language changes and continue a conversation when a caller switches between Arabic and English. Buyers should test this capability using real UAE accents, product names and industry terminology before deployment.
3. How much does an AI voice agent cost in Dubai?
Pricing may depend on call volume, usage minutes, languages, phone numbers, integrations, custom development and support. Ask providers for a quotation based on expected monthly calls and the actions the agent must complete.
4. Can an AI calling agent make outbound sales calls in the UAE?
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