ISO/IEC 27001:2022
Brightcall’s existing security program is supported by ISO/IEC 27001:2022 certification documentation.
Brightcall Platform Security
Security that starts
before the first call.
Protect customer conversations with governed access, encryption, auditable activity, deployment flexibility, and clear documentation for security review.
Brightcall security layer
Protected
✓
Identity & access
Encrypted data
Audit visibility
Deployment control
Security foundations
Built for a serious security review
Use recognized controls, defined data regions, and flexible deployment options to align Brightcall with your organization’s requirements.
EU & US data residency
Select the data region aligned with the way your organization operates and reviews vendors.
On-premise deployment
Use a customer-hosted deployment model where infrastructure control is required.
Data residency & deployment
Put data in the environment that fits your organization
Choose a Brightcall cloud region or discuss a customer-hosted model when infrastructure ownership is part of the requirement.
EU
European Union
Run the platform with an EU data region for organizations whose operations and vendor review require it.
US
United States
Use a US data region for North American operations and the teams that support them.
PRIVATE
On-Premise
Discuss a deployment in customer-controlled infrastructure for environments that require it.
Responsible AI operations
Keep people, rules, and context around AI calling
Design AI workflows with defined purposes, controlled data access, clear human handoffs, and reviewable conversation outcomes.
Purpose-defined agents
Give each AI voice agent a clear role, workflow boundary, data context, and allowed set of actions.
Human handoffs
Bring the right person into the conversation with intent, transcript context, and the next action preserved.
Reviewable outcomes
Use recordings, transcripts, summaries, dispositions, and audit activity to inspect what happened.
Security documentation
Give reviewers the documents they need
Bring the right security, privacy, architecture, and contractual information into one structured review.
ISO certificate
Certification documentation for the existing ISO/IEC 27001:2022 security program.
Data Processing Addendum
Review data-processing responsibilities and relevant contractual terms.
EU AI Act statement
Documentation supporting review of Brightcall’s approach to AI-related requirements.
Subprocessor list
Understand the service providers involved in delivering the platform.
Architecture overview
Review the platform boundary, deployment model, and key data flows.
Master Service Agreement
Bring commercial and service terms into the vendor review process.
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